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Tag:
Customer Relations
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Page 1 of 2
Title
Authors/Editors
Publisher
Type
Copies
Management
Edition
:
7th Edition Update
Year
:
2001
ISBN
:
0471435708
ISBN 13
:
9780471435709
Call No
:
658 SCH
Schermerhorn Jr., John R.
Wiley
Books
2
Strategic Market Relationships: From Strategy to Implementation
Edition
:
1
Year
:
2002
ISBN
:
0471494437
ISBN 13
:
9780471494430
Call No
:
658.812 DON
Donaldson, Bill
O'Toole, Tom
Wiley
Books
2
Internal Marketing (Chartered Institute of Marketing (Paperback))
Edition
:
1
Year
:
2002
ISBN
:
0750648384
ISBN 13
:
9780750648387
Call No
:
658.8 AHM
Ahmed, Pervaiz K.
Rafiq, Mohammed
Butterworth-Heinemann
Books
1
Service Quality: Research Perspectives (Foundations for Organizational Science)
Edition
:
1
Year
:
2003
ISBN
:
0761921478
ISBN 13
:
9780761921479
Call No
:
658.812 SCH
Schneider, Benjamin
White, Susan Schoenberger
SAGE Publications, Inc
Books
1
Services Marketing (The McGraw-Hill Series in Marketing)
Edition
:
International Ed
Year
:
2002
ISBN
:
0071148817
ISBN 13
:
9780071148818
Call No
:
658.8 ZEI
Zeithaml, Valarie A.
Bitner, Mary Jo
Gremler, Dwayne D.
McGraw-Hill
Books
1
Relationship Marketing: Dialogue and Networks in the E-Commerce Era
Edition
:
1
Year
:
2003
ISBN
:
0470843411
ISBN 13
:
9780470843413
Call No
:
658.812 VAR
Varey, Richard J.
Wiley
Books
1
Market-Driven Management: How to Define, Develop, and Deliver Customer Value
Edition
:
2
Year
:
2002
ISBN
:
0471236934
ISBN 13
:
9780471236931
Call No
:
658.812 WEB
Webster Jr., Frederick E.
Wiley
Books
1
Building Customer-Based Project Organizations
Edition
:
1
Year
:
2001
ISBN
:
0471385093
ISBN 13
:
9780471385097
Call No
:
658.404 PIN
Pinto, Jeffrey K.
Rouhiainen, Pekka
Wiley
Books
1
Customer Management Excellence: Successful Strategies from Service Leaders
Edition
:
1
Year
:
2002
ISBN
:
0470848537
ISBN 13
:
9780470848531
Call No
:
658.812 FAU
Faulkner, Mike
Hurst, Steve
Tripp, Adrian
Wiley
Books
1
Graphic Designer's Guide to Clients: How to Make Clients Happy and Do Great Work
Edition
:
1
Year
:
2003
ISBN
:
1581152760
ISBN 13
:
9781581152760
Call No
:
745.4068 SHA
Ellen M. Shapiro
Allworth Press
Allworth Press
Books
1
1
2